The travel and tourism industry does not, sometimes pay according to ones expectation, at least in few levels. Entry level, bottom of the pile or junior style jobs in the leisure industry usually give an hourly rate that comes in just above minimum wage, with long working hours and unsociable shift patterns. Management positions in the same industry pay much better usually salaried, with better shift patterns, more holiday time and a lot of perks. Studying tourism management courses as part of a travel and tourism diploma can be an excellent way to beat the band to get ahead of the crowd and land a job in the industry that pays a decent living wage.
It doesn’t take a lot of experience to manage in the travel and tourism industries. What employers look for, when they come to hire new management, are two things: application and intelligence. By that, they mean evidence of staying power and evidence that the candidate is able to think well for him or her self. The tourism management courses that run as part of a travel and tourism diploma can deliver on both counts, because the act of taking the course, and achieving the diploma, argues for a staying power and intelligence that can swing the balance in the favour of the diploma holder.
A course in tourism management gives the course attendee a thorough working knowledge of everything to do with customer relations and staff management. Both habits require a similar form of discipline so candidates suited to the course are likely to be well suited to the job. Customer management is of course a huge part of the travel and tourism industry and hence of a travel and tourism diploma. Customers are the whole basis of travel and tourism: learning how to manage them correctly is an essential skill, and one that rapidly puts a candidate at the head of the pile for managerial employment or promotion.
Tourism management courses teach the invaluable skills of people management, which is essentially what both customer relations and staff management boil down to. A manager in the travel and tourism industry needs to be able to make staff and customers do what he or she needs them to do, without making them think that he or she is giving orders. It’s a neat trick, in which potential complainers or difficult staff are persuaded to enter into an arrangement of mutual favour giving: a do this for me and I’ll do this for you kind of thing. The travel and tourism diploma, in its management components, starts training candidates in this style of person management: so any company who sees that one of its employees or applicants has the tourism management courses component of a diploma will favour them when it comes to promotional consideration.
Managing is really the only long term option in the travel and tourism industries. Front line jobs simply don’t pay enough, or give enough opportunity for rest and sleep, to be a viable career over years. It’s only a short step up the ladder to a much more satisfying and remunerative job. Gain a travel and tourism diploma with management as part of it and the world will be your oyster.